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Your rights if your parcels end up missing or damaged – and how to get it sorted

MORE of us shop online these days to get gifts and necessities for Christmas.

But missing or damaged parcels can be a real headache.

Broken Christmas ornaments in a cardboard box.
Shutterstock
Your rights if your parcels end up missing or damaged – and how to get it sorted[/caption]

Here are your rights to make sure you aren’t left out of pocket if things go wrong . . . 

IF A PARCEL IS LOST: If the courier loses your order, the retailer is responsible for putting things right.

Immediately raise issues with the brand you ordered with, as it will be its responsibility to find your package.

If your item never shows, the retailer should issue a refund for your shopping.

When a delivery has taken more than 30 days, you can legally cancel the contract and get a refund.

Before you order, it’s a good idea to read the seller’s delivery terms and conditions. Some firms automatically leave items on the porch if you or your neighbours aren’t in so outline a safe place if you know you won’t be in.

You could argue there has been a breach of contract if a package is left on the doorstep without your permission.

IF IT’S LATE: Many retailers set deadlines for ordering to get goods in time for Christmas.

You are entitled to a full refund if something arrives later than promised.

You also have the right to cancel an order within 14 days if you order online or over the phone, and get your money back. This is handy to know if something arrives later than expected.

IF BAD WEATHER HITS: Storms, snow or ice can mean cancelled flights and transport delays which can hit delivery times.

But the retailer should attempt to arrange an alternative time if the bad weather caused you to miss your slot.

IF GOODS ARRIVE DAMAGED: It is the retailer’s responsibility to make sure items arrive in good condition.

If you contact them about the damage they should either offer to send you a new item or give you a refund.

  • All prices on page correct at time of going to press. Deals and offers subject to availability.

Deal of the day

12-piece Christmas tree dinner set.
Argos
12-piece stonewear dinner set, £24 at Argos[/caption]

GIVE your table a seasonal makeover with this 12-piece stonewear dinner set, down from £32 to £24 at Argos.

SAVE: £8

Cheap treat

Knoops Festive Spice hot chocolate mix.
knoops.co.uk
Knoops’ festive spice mix, £4.95, from knoops.co.uk[/caption]

RUSTLE up a luxury hot chocolate at home with Knoops’ festive spice mix, £4.95, from knoops.co.uk.

What's new?

GINSTERS has brought back its festive chicken and stuffing slice. Get it for a limited time at Tesco – £1.25 with a Clubcard or £1.95 without.

Top swap

Red and blue plaid fleece throw blanket, £28.99.
Wayfair.co.uk
Cosy tartan throw, £28.99 at Wayfair.co.uk[/caption]
Red and green plaid throw blanket with a sherpa lining.
Primark
Primark’s very similar offering, £18[/caption]

CURL up on the sofa with this cosy tartan throw, £28.99 at Wayfair.co.uk. Or warm up under Primark’s very similar offering, £18, and enjoy the saving.

SAVE: £10.99

Little helper

LOVE Subway? Get your hands on free merchandise, including this meatball marinara T-shirt, available 10am today, at subway-merch. com.

PLAY NOW TO WIN £200

a red and white logo for the sun raffle
Join thousands of readers taking part in The Sun Raffle

JOIN thousands of readers taking part in The Sun Raffle.

Every month we’re giving away £100 to 250 lucky readers – whether you’re saving up or just in need of some extra cash, The Sun could have you covered.

Every Sun Savers code entered equals one Raffle ticket.

The more codes you enter, the more tickets you’ll earn and the more chance you will have of winning!

Read More »

Astonishing ‘new aristocracy’ of couples, relatives and nepo-babies run Labour Government, The Sun reveals

Card house of politicians.

AN astonishing “new aristocracy” of couples, relatives and nepo-babies runs the Government.

More than two dozen ministers including Rachel Reeves, Pat McFadden and Wes Streeting all have spouses or relatives on the taxpayer or Labour Party payroll, analysis shows.

Prime Minister Keir Starmer speaking at Prime Minister's Questions in the House of Commons.
PA
Sir Keir Starmer’s Government is littered with husband and wife politicians, sisters in top roles and the offspring of Labour powerbrokers[/caption]

Sir Keir Starmer’s Government is littered with husband and wife ­politicians, sisters in top roles and the offspring of Labour powerbrokers.

Seven members of the Cabinet, including the Defence and Business Secretary, are related to either another minister, a Labour-appointed ­special adviser or a civil servant.

The Government finally published their first set of transparency returns yesterday outlining any potential conflicts of interest around the Cabinet table and across Whitehall.

And it showed an unprecedented 28 ministers are related to each other, married to other Labour politicians or have their partner also on the public purse.

Under Rishi Sunak’s Tories, that figure was 11.

Chancellor Ms Reeves’ husband is a powerful Whitehall mandarin, while Cabinet Office boss Pat McFadden’s wife was appointed by Sir Keir as a political aide.

Ms Reeves’ MP sister Ellie now attends Cabinet, while Ellie’s ­husband John Cryer is a Labour minister in the House of Lords.

Health Secretary Mr Streeting’s partner is paid by Labour as a spin doctor, while minister Georgia Gould’s husband is an adviser to Pensions Secretary Liz Kendall.

Ms Gould is considered Labour royalty, as her father Philip was the architect of New Labour and her mother serves as a Labour peer.

Transport Secretary Heidi Alexander’s husband is a senior figure at media regulator Ofcom.

The lower ranks are also heaving with ministers whose partners and family also serve Labour or the taxpayer.

Foreign Office minister ­Hamish Falconer’s father is a ­Labour peer, while fellow minister Baroness Chapman’s husband Nick Smith is a Labour MP.

The Eagle sisters, Angela and Maria, serve Home Office and Defence Ministers respectively.

Meanwhile, Treasury Minister Lord Livermore’s partner Seb Dance is London Mayor Sadiq Khan’s deputy.

Fellow peer Baroness Smith, who serves as Advocate General of Scotland, is the youngest daughter of the former Labour leader John Smith and her mother is also a Labour peer.

And Baroness Blake, who is a whip in the House of Lords, has a daughter, Olivia, who was elected as a Labour MP in July.

Housing minister Alex Norris’s wife Emma Foody was elected for Labour in July.

Chart showing connections between UK Labour Party members.
How Labour Party bigwigs are connected

And fellow newbie MP Imogen Walker — the Chancellor’s Commons aide — is married to Sir Keir’s Chief of Staff Morgan McSweeney.

He ousted former Chief of Staff Sue Gray, whose son Liam Conlon was elected to Parliament this year as a Labour member.

Last night Shadow Chancellor of the Duchy of Lancaster Alex Burghart said: “Here’s Labour’s new aristocracy laid bare — it’s all who you know or are related to.”

A Labour insider said: “People tend to get into Labour politics quite young, and then spend their time hanging out with their ­Labour comrades so often that it makes sense to marry one.

“For others, the parental or spouse connections can help them get a foot in the door or a leap up the ladder.”

A Downing Street spokesman said: “To rebuild Britain and deliver the change our country needs will require talent, expertise and creativity. We won’t hesitate to make sure the right people are around the table.”

  • THE new ministerial register of interests also revealed Energy Minister Kerry McCarthy has donated to Greenpeace — whose controversial tactics have included scaling the roof of Mr Sunak’s family home last year.
House of cards with politicians' faces on them.
More than two dozen ministers including Rachel Reeves and Wes Streeting all have relatives on the Labour Party payroll

Do they really pass sniff test?

By Harry Cole

CAN you imagine the howls of fury from Labour if those evil Tories had hired their mothers, brothers, lovers and come-all-ye-others into plum roles in the Government?

It’s remarkable just how much of Sir Keir Starmer’s frontbench seems to be related to, married to, or descended from another Labour figure of note.

And it’s fascinating how many Labour households are getting a double-dipping from the public purse as a result.

They insist that it’s the best man or woman that has got the job but does that really pass the sniff test?

Can they really say that every single member of this so-called “new aristocracy” got where they are on merit alone?

Read More »

I turned my teen side hustle into an £8 million fortune aged 27 – here’s my top free tip & 5 expensive mistakes to avoid

SHE may be just 27 but Grace Beverley has a net worth of over £8million thanks to her multiple businesses.

But now the Tala and Shreddy founder, who started doing side hustles as a teenager, has opened up about the errors she has made along the way.

Grace Beverley, an Oxford student who left law to become an Instagram star, in athletic wear.
Social Media - Refer to Source
Oxford student Grace Beverley gave up on law career to be Instagram star and now has multiple businesses[/caption]
Advice on avoiding overspending on influencers.
She advised to avoid pricey influencers
Instagram

In a transparent post, the CEO revealed some ways that she wasted money as a young entrepreneur, to help other people keen to start their own businesses.

In addition to her businesses, she has also launched a book and podcast – both called Working Hard, Hardly Working, and was featured on the Forbes 30 under 30 Europe list in 2020.

Expensive influencers

However, she admitted that she spent too much on social media stars at the beginning.

In a TikTok video, she explained: “I shouldn’t have spent so much money on influencers – until you’re established, work with 80 per cent ‘converting’ influencers and MAX 20 per cent ‘brand building’ (cool) influencers.

“Converting influencers will actually drive sales rather than just add brand value (which is so important but not as important as staying afloat early on). “Ask to see their affiliate link data before going ahead to ensure they can actually sell! 

“Tbh I would avoid using influencers altogether until a few launches in and focus on gifting instead.”

‘Done’ is best

Her next tip was to not spend so much money sampling products before releasing them, and advised “done is better than perfect.”

She said you can get feedback from people after you have launched which you will learn “so much” from.

‘Vanity project’ influencer events

Grace said that she held events “WAY too early” to be necessary.

She explained: “Events are a vanity project and good for building ‘brand’, but you can’t afford to focus on truly building brand until you have some cash. 

“So skip the events and put that money into ad spend until you have stronger cash flow.”

Events with purpose

The businesswoman said you should only invite influencers who convert and give them a discount code to walk away with for their followers.

She added that events should be able educating them on the brand and not just getting a “meaningless tag” on Instagram.

Luxury handbags and jewelry with text about avoiding early influencer events.
She said to avoid ‘vanity’ influencer events
Instagram
Grace Beverley, with a net worth over £8 million, taking a selfie.
instagram/@gracebeverley
The 27-year-old Londoner worked on her businesses throughout uni[/caption]

Social media reliance

Grace said she should have avoided relying so much on social media and instead focused more on email marketing.

She explained: “Automated email marketing will make you money IN YOUR SLEEP

“You will have customers come to your site, add something to their basket and then get distracted before checking out; automated CRM flows will remind that customer via email that they left something in their basket. 

“So many other flows too. 

“Think how many people you follow on ig and tt whose posts you never see – email is far far more effective and relies less on algorithms.”

Get names early

Another tip she had for new businesses is to secure all social media handles as soon as you know the name.

Grace Beverley's seven-figure millionaire brand

RUNNING your own company is a monumental feat, but Grace Beverley has multiple on the go.

The entrepreneur has a net worth of a whopping £8million.

Shreddy

Thanks to her loyal fan base following her fitness videos, Grace launched an app while at university.

The fitness app Shreddy is filled with recipes, workouts, and a built-in community.

Tala

Grace added to her empire by creating a sustainable activewear brand, which she started in 2019 at 22.

In its first year, she made £6million in sales.

In 2022, she received £4.5million in investment to expand the business, and it now has 469,000 followers on Instagram

The Productivity Method

Skilled at time management, Grace started another hustle, selling planners.

Her business flogs physical planners for £36, while her digital planners rise to £42.

The website states: “Quite simply, we got fed up with planners that ask us how many sh**s we’ve had a day while not actually helping us to improve our productivity… so we set out to make productivity tools that *actually*, *genuinely* work!”

Book

On top of all this, Grace launched a book called Working Hard, Hardly Working in 2022.

It “offers a fresh take on how to create your own balance, be more productive and feel fulfilled.”

Grace’s book has proved to be a huge success and is a Sunday Times bestseller.

Grace launched Shreddy, a fitness app while studying at the University of Oxford.

Speaking to CEO Today Magazine, the businesswoman said: “I wanted to help simplify people’s fitness journeys and create products that helped make what can be a daunting, confusing process a lot easier.

“I was in my first year at university, so I didn’t start in the same way I’d start a business now.

“I released a digital product at first, then went into physical products after we spotted a gap in the market for accessible, cute gym accessories that made your gym experience that much better, whilst allowing you to create an affordable portable gym.”

Grace added “she’d be lying” if she said starting a business at a young age hadn’t come with “challenges”, but she claimed the key was to hire “a powerhouse of young women from all different backgrounds.”

But Grace didn’t stop there.

Woman in light grey athletic wear.
Grace launched Shreddy, a fitness app while studying at the University of Oxford

In 2019 when she was 22, the entrepreneur decided to launch another business – an activewear brand called Tala.

The Instagram star was already making a name for herself as a fitness influencer with her @GracefitUK account.

In its first year, Grace made a whopping £6million in sales.

However, she counts the real launch of the business in April 2021, after she severed ties with her initial manufacturing partner and licenser.

She revealed to Vogue: “I haven’t talked about this much because at the time it was sensitive but having to rip it all down and start from scratch in order to build a brand with [longevity] was incredibly hard, it was incredibly expensive and incredibly tough emotionally. 

“It required a huge amount of conviction.”

Grace Beverley holding her book, *Working Hard, Hardly Working*.
instagram/@gracebeverley
Grace has multiple businesses, the creator of a book, podcast and a range of planners[/caption]

The previous business partners had wanted Tala to be an influencer brand, with sales driven by Grace’s account and “viral drops”.

However, she hoped to build a long-lasting business model and invest in product innovation.

She added: “Being an influencer merch brand is fine and it has its value. But capping the brand’s growth at myself and my own reach, where being an influencer actually isn’t even what I want to do, wasn’t what I wanted for my future or for the brand.”

The relaunch paid off, as she received a £4.5million investment in 2022.

Read More »

Millie Bright hopes Chelsea maintain ‘monster mentality’ with team chasing European glory in her tenth year at the club

Chelsea's Millie Bright and Guro Reiten celebrating a victory.
Getty

MILLIE BRIGHT wants Chelsea to maintain their “monster mentality” with the WSL leaders currently unbeaten so far this season.

And taking on Barcelona in the 2021 Champions League final remains one of her standout memories despite her side’s 4-0 loss.

Millie Bright of Chelsea FC Women's team heads a soccer ball during training.
Millie Bright says winning a Champions League trophy for the first time is one Chelsea’s “ultimate goals”
Getty
Chelsea soccer players celebrating a goal.
Getty
The Blues captain and her team-mates hope to extend their winning run in Europe by beating FC Twente in their penultimate group stage game[/caption]
Chelsea's Millie Bright and Sam Kerr kissing the Barclays Women's Super League trophy.
Getty
The Blues are chasing an eighth WSL title are currently unbeaten so far this season[/caption]

At 8:00pm tomorrow the Blues skipper and her team-mates host FC Twente at Stamford Bridge with the aim of finishing top of group B 

While their place in the tournament’s knockout phase has already been booked, Chelsea hope to extend their winning streak to 14 games in Europe and the WSL this term.

For Bright, 31, the idea of going unbeaten has sat in her mind. 

The centre-back, who sealed a Blues move ten years ago today, hopes the team retain its “winning DNA” will be one of her legacies.

Bright, whose side are currently unbeaten this term, said: “I want my legacy to be winning.

“I’ve always said that since day one and from lifting that first trophy. 

“I want Chelsea to keep that winning DNA and monster mentality. 

“I always joke about being a surprise signing. No one expected it and there were a lot of doubts.

“I want everyone to look at that and know that if you have the right mentality, attitude and apply yourself properly, you can be successful in whatever environment you go into.”

Since joining Chelsea from a Doncaster Rovers Belles side that were demoted in 2013, Bright has lifted seven WSL titles, four FA Cups and two Women’s League Cups. 

One major prize that has thus far eluded her is a Women’s Champions League trophy. 

And Bright hopes her tenth term at Chelsea could be the season she lifts one. 

She adds: “To be able to play in that Champions League final (against Barcelona three years ago) is a standing memory because I want to be able to go to one again. 

“I don’t have any regrets (about the result). I learnt so much from that experience.

Millie Bright of Chelsea FC at a press conference.
Getty
Bright wants Chelsea to maintain momentum by registering wins in their last three games for this year[/caption]

“Everyone knows that’s the trophy that we’re after. 

“We have been for so long and nothing changes in that mindset.

“That’s the ultimate goal.”

Read More »

Bianca Censori rocks a tiny tank for kiss-face selfie with a gal pal on Tokyo outing without husband Kanye West

BIANCA Censori today rocked a tiny tank for a kiss-face selfie with a gal pal whilst out in Tokyo without Kanye West.

It comes as Bianca, 29, and her famous rapper husband, 47, continue to enjoy their extended vacation in the famous Japanese city.

Instagram/serafinav
Bianca Censori looked stunning as she posed for a pic with a pal[/caption]
Getty
Bianca was without her famous husband on this occassion[/caption]
X
The famous couple have been spotted on multiple occasions in Tokyo[/caption]

Today the model was out and about without Kanye and she looked in good spirits.

She looked her usually stunning self, and wore her hair slicked back.

Dressed in the tiny tank, she pouted alongside a friend for her latest selfie.

The two women looked sexy as they enjoyed their time in Tokyo.

The new pic comes hot off the heels of a video which emerged of the famous couple looking smitten as they stepped out for a lunch date in Japan.

Kanye could be seen rocking a black sweatshirt, while Australian model Bianca wore a black leather look for the occasion.

Shocking fans by being fully clothed, Bianca usually wears a lot less on dates with her husband.

While Bianca could be seen tucking into her lunch, as Kanye started to dance.

Kanye and Bianca will celebrate their second wedding anniversary this month after the couple got married in 2022.

Bianca married Kim Kardashian’s ex-husband just weeks after Kim’s divorce from the rapper was finalized.

When the Aussie model and architect married Kanye on December 20, it was a small and very secret ceremony.

At first, it was thought that the couple were not legally married, but in October 2023, it was confirmed that they were after obtaining a marriage license.

Earlier this fall, reports claimed that the couple had separated, but they have since put on several smitten displays in public.

X
The couple are enjoying an extended vacation in the famous Japanese city[/caption]

EXTENDED VACATION

Kanye and Bianca seem to be enjoying their extended vacation in Tokyo, with the couple often seen on dates together.

Just last week, Bianca ditched her pants to grab a coffee with her man and donned some seriously see-through white tights.

The sheer outfit was worn for a low-key coffee run, with a video showing the pair walking around a well-lit Starbucks.

Bianca Censori and Kanye West's relationship

Bianca Censori was born on January 5, 1995, in Melbourne, Australia

Before her current full-time job, the 29-year-old started a jewelry company called Nylons after leaving high school.

After working as a student architect for three years, she completed a master’s degree between 2019 and 2020 ahead of moving to Los Angeles.

In a radio interview, a childhood friend of Bianca’s claimed that Kanye slid into her DMs on Instagram.

The rapper reportedly said, “Come and work for me.”

At which point she says the designer moved to LA to join his company Yeezy as the “head of architecture” – and has been since November 2020.

WEDDING BELLS

On Friday, October 6, 2023, The Daily Mail reported Kanye and Bianca wed on December 20, 2022.

The couple tied the knot under a “confidential marriage license” in the state of California.

The two wed in Palo Alto, California, according to the document.

The wedding came just one month after Kanye and Kim Kardashian finalized their divorce.

Read More »